Shipping policy

At Brooks Closet, we are committed to processing and shipping orders as efficiently as possible, but  we believe the best pieces are worth waiting for! 

As we continue to grow and curate unique, limited-edition styles, select pieces may be offered through pre-order drops. This allows us to bring you fresh, carefully selected pieces while avoiding unnecessary overproduction and excess inventory.

By placing an order with Brook's Kloset, you acknowledge and agree to the terms outlined below.

Processing Times

All orders are processed & shipped within 5-7 business days after date of purchase. Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

Orders placed on Saturdays, Sundays, or holidays will begin processing the next following business day.

Processing time refers to the time required to prepare, verify, and package your order before shipment. Processing time is separate from carrier transit time.

 Shipping Method

All orders are shipped via USPS Ground Advantage. Delivery typically takes 2-5 business days from the date of shipment (not the date of order placement).

Once your order has been processed and shipped, you will receive a tracking number via email.

*Please note that shipping transit times are determined by USPS and may vary based on location and carrier conditions.*

Lost, Delayed & Stolen Packages

Once an order has been shipped and accepted by USPS, Brook’s Kloset is no longer responsible for delays, loss, theft, or damage that occurs during transit.

Customers are provided with a USPS tracking number and are responsible for monitoring their package and ensuring it is delivered to a secure location.

If your tracking information indicates that your package is delayed or missing, please contact us at info.brookskloset@gmail.com so we can assist you with the next steps.

If a package is marked “Delivered” by USPS but cannot be located, customers should first check with household members, neighbors, and around the delivery location. Customers may also contact their local USPS office or submit a USPS service request.

Brook’s Kloset is not responsible for packages that are lost, stolen, delayed, or misdelivered after being accepted by USPS. Refunds or replacements are not guaranteed for packages that USPS reports as delivered or lost.

To file a claim, please visit:
www.USPS.com

Or contact USPS Customer Service at:
1-800-742-5877

Claims must be handled directly with USPS.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Customers have 24 hours from the time their order is placed to contact us via email at info.brookskloset@gmail.com regarding any incorrect or inaccurate shipping information.

Failure to contact us within the 24-hour window may result in the package being shipped to the incorrect address provided at checkout. Once the order has shipped, Brook’s Kloset is not responsible for packages sent to an incorrect address due to customer-provided information.